Sunday 13 November 2016

Chapter 8: Responsiveness

Every situation good or bad presents an opportunity. It’s up to us if we use it for our good or bad. Same logic applies in business. Let me explain it with a very recent example. This is very popular topic nowadays in India. Indian Prime Minister Narendra Modi recently announced that old notes with 500 and 1000 denominations will no longer be valid. This step is taken by Indian government to act against black money.

This news came on November 8th, 2016 in the evening somewhere around 8 o’clock in the evening. Old notes of Rs 500 and Rs 1000 were going to be invalid from midnight of 8th November. Everyone thought that it’s a big problem as they won’t be able to transact. However very few saw an opportunity in it. On the same night I got a text following message from one of the supermarkets

‘We are OPEN till 11:50 pm TODAY. We welcome you to shop at the nearest store’.

This store turned this situation into an opportunity, whereas others thought it was problem. They tried to maximize their sales within few hours of one night. Management should be very fast in responding to any unusual change in the market. Often government policies have impact on business. In every situation management should carefully analyze circumstance and find how the business can benefit from it.

Responsiveness is key for every business to derive benefit from any and all changes happening within its environment. 

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